add wishlist add wishlist show wishlist add compare add compare show compare preloader
  • 100, Triq il Wied Hal Balzan, Malta +356 99905006
  • electro-marker-icon Store Location
  • Currencies
    • EUR
    L/A

Warranty

Procedure for returning products

A) Product under warranty:

  • The return of the product must be made to the following address: Kayaworld LTD 100, Triq il Wied ta’ Balzan, Balzan - Malta. It must be accompanied by a regular DDT which highlights the purchase invoice data, adding "defective product returned" as the reason.

. The product can be replaced no later than 8 days from the date of purchase, after which it must be returned to the customer for repairs under warranty.

  • The product is guaranteed for 12 months only for damage attributable to manufacturing defects.
  • The product must be returned in the original packaging, complete with all the accessories supplied and paying great attention to the packaging , to avoid further damage during transport.
  • The assistance center will examine the product and evaluate the nature of the fault, authorizing any replacement.
  • If no defects are found or the product is not under warranty (please remember that the warranty becomes void if the products show obvious tampering and/or have been affected by extra voltages, short circuits, etc.) the latter will be returned to the customer at the port assigned and a regular invoice is issued for the hours spent on the verification.

 

 B) Product out of warranty:

  • The return of the product must be made to the following address: Kayaworld LTD 100, Triq il Wied ta’ Balzan, Balzan - Malta. It must be accompanied by a regular DDT which highlights the data on the purchase invoice, adding "material under repair" as the reason.
  • The assistance center will examine the faulty product and draw up a cost estimate for the repair.
Light
Dark